^Tell him/her to return it or can go to anythingbutipod.com forums and ask how to fix it there.
I had it for about couple of months. No problems, but the top left tip got chipped

but it makes sense since I left it in my backpack.

I can't find anything bad about this. Most of the bad things I got it fixed by modding it. Sometimes when I have problems for whatever reason, I just press the power button for a while until it shuts down and then start it again, everything is fine afterwards.
The video uses .mov format. If you use the default settings then your videos will be split in 10 mins and and the capacity will increase, as in a 500 MB will become 700 MB. I fixed it by modding the setting a bit and found it at the forums I mentioned above. Changed it so there are no splits and when doing so, the capacity is actually less than what it normally was.
You can also add album art. A firmware isn't released for when using WMP 11 to transfer playlists and songs with the album art. So you can do it manually, instructions can be found at that forum.
You can also drag & drop music.
You have to use the converter it comes with to transfer videos and pictures, or use alternatives if you want to. It's got that sleek look. The back is scratch resistant. The circle thing might feel cheap and tacky, as for me I don't care, and the buttons around it are a bit hard to press but isn't impossible. I got used to it and it's easy. You can buy a Kroo silicone case which helps out a lot on pressing the buttons. Plus, accessories are coming out for it just like the iPods have. The battery supposedly lasts 20 hrs long, the good thing is that battery can be replaceable, which is a plus. When you buy the battery kit it comes with a screw driver and stuff.
ONE BAD THING I found is that the firmware does not support Asian font, YET. So if your friend listens to lots of Asian songs then you might want to look into the T9. If not, then the Sansa will be perfect.
I rate it 9/10, would be 10/10 if they released a firmware to support Asian font.