[esskeigh]

A while ago, one of my laptops got infected by AV360, a program that tricks you to think that your computer has viruses, when it is the actual virus itself. Anyway, I googled the directions to remove it and used Malwarebytes' Anti-Malware to remove everything. Most of the problems I saw before went away, but something is still lurking. Malware won't detect any more problems, but every time I try to go to a website, this notification comes up below the URL bar (looks similar to those notifications that tell you that it just blocked a popup, yellowish color long bar) that says the website might contain viruses and to download AV360. How can I fully get rid of AV360 for good?

[Riyuu]

http://www.youtube.com/watch?v=3Qq_ZL7XQOw

^ Here u go , the guy is kind of hard to understand cause he got this Indian accent or something but you get it ^__^ that guy does alot of anti virus removal stuff so subscribe 2 C:

[Donnerschlag]

I work at the University of Phoenix in the tech support department, I come across this all the time with our High School (Insight School). I usually have them download and install MalwareBytes and it is pretty good at removing it from the machine. If that doesnt work we just walk them through a re-image.

http://www.download.com/Malwarebytes-Anti-...cdlPid=11004434

[esskeigh]

Thanks so much for both your replies!
But my problem still hasn't been solved...
I've already tried to get it off using Malwarebytes, but even when that doesn't detect anything more, I can tell that something from AV360 is still on my computer.

[NPB-XK]

Probably a BHO or whatever working with IE... Suspicious keys in registry stuck somewhere with IE... It's just my guess.
But to be sure, I'd like you to get HijackThis and scan with savelog and copy the result and post it here.
I'll tell you what could be wrong and where.

[esskeigh]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:28:59 PM, on 2/23/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\carpserv.exe
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Hewlett-Packard\HP Notebook Utilities\hptasks.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\PROGRA~1\HEWLET~1\ONE-TO~1\OneTouch.EXE
C:\windows\system\hpsysdrv.exe
C:\Windows\system32\HpSrvUI.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.exe
C:\Program Files\OpenOffice.org 2.3\program\soffice.BIN
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\Ati2evxx.exe
c:\Program Files\Cox\Applications\App\syssvcnt.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\WINDOWS\system32\HPConfig.exe
C:\WINDOWS\system32\RadioSvr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4nb.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us4nb.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us4nb.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = northernvirginia.cox.net/cci/home
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us4nb.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://srch-us4nb.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us4nb.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.hp.com/info/e-center-p
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: &Research - {D263FA6D-84CC-48A8-9AF6-C664362B7A5B} - C:\WINDOWS\system32\winconfig.dll
O3 - Toolbar: &hp toolkit - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - C:\HP\EXPLOREBAR\HPTOOLKT.DLL
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [HP TV Now] C:\Program Files\Hewlett-Packard\HP TV Now\HpTvNow.exe /RK
O4 - HKLM\..\Run: [HP Display Settings] C:\Program Files\Hewlett-Packard\HP Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [QT4HPOT] C:\PROGRA~1\HEWLET~1\ONE-TO~1\OneTouch.EXE
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HP Presentation Ready] C:\Program Files\Hewlett-Packard\HP Presentation Ready\PresRdy.exe -r
O4 - HKLM\..\Run: [hp Silent Service] C:\Windows\system32\HpSrvUI.exe
O4 - HKLM\..\Run: [hpScannerFirstBoot] c:\hp\drivers\scanners\scannerfb.exe
O4 - HKLM\..\Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
O4 - HKLM\..\Run: [PowerDirector] C:\WINDOWS\Temp\TPDIR\setup.exe
O4 - HKLM\..\Run: [ESP] c:\Program Files\Cox\Applications\app\start.exe
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp /HIDEBL
O4 - HKCU\..\Run: [VeohPlugin] "C:\Program Files\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
O4 - Startup: OpenOffice.org 2.3.lnk = C:\Program Files\OpenOffice.org 2.3\program\quickstart.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com/info/e-center-p
O16 - DPF: {1B4F9DD7-2D7C-44B5-9126-73206DA0AE75} (CNavigationManager Object) - http://www3.authentium.com/cssrelease/bin/wizard.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1187593443426
O16 - DPF: {CB5C683C-416A-4701-B018-0F1B21D64D6B} (SKCInst1 Class) - http://cyimg7.cyworld.com/cymusic/package/skcinst.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Cox High Speed Internet Security Suite System Service (AuthSysSvc) - Authentium, Inc. - c:\Program Files\Cox\Applications\App\syssvcnt.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
O23 - Service: HP RF Device Service (HpRfDev) - Hewlett-Packard - C:\WINDOWS\system32\HpRfDev.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: RadioSvr - Hewlett-Packard - C:\WINDOWS\system32\RadioSvr.exe
--
End of file - 8265 bytes


I hope this is what you're looking for. (:

[NPB-XK]

Just as I thought in my previous post...

Scan again with HijackThis and check the following:

O2 - BHO: &Research - {D263FA6D-84CC-48A8-9AF6-C664362B7A5B} - C:\WINDOWS\system32\winconfig.dll
The description of your problem while navigating the internet made me think right away it must be one of your BHO.

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
I really doubt those two 06 were some keys created by you... I'd be wondering why...

After you have checked all 3 of them, click FIX CHECKED.

Test.
Is the problem still there?
If so, we'll have to go to regedit and you'll have to follow every step I'm gonna give you.

[esskeigh]

Problem fixed!
Thank you so much; You were AMAZINGLY helpful. <3