[Exquoise]

My sister's Windows XP is suddenly got infected because it wasn't protected. I used to be my old computer...I used AVG Anti-Spyware 7.5 but I guess the trial was over?? But now it takes the desktop background and sends a warning note saying, "Warning! You're in Danger! Your computer is infected with spyware! All you do with computer is stored forever in your hard dish. When you visit sites, send emails...all your actions are logged. And it is impossible to remove them with standard tools. Your data is still available for forensics. And in some cases.......blah blah blah." And they're making us purchase a System Security 2009..i don't remember purchasing this anti spyware but I have a feeling it came with the computer and now all of a sudden, it wants us to pay for it to protect but I'm not sure what to do..

Today, I bought the Norton Antivirus but it won't even let us open new windows. Because it says "the application cannot be executed. THe file...().exe is infected. Please activate your antivirus software."

Cannot go on the internet to download any antivirus software...or even install the norton antivirus because it won't let us open any new windows..

I don' tknow what to do. Please help me, thank you so muhc..

[awdark]

You have a ton of spyware, that antivirus thing is spyware/virus.

You can try Reflow's summary http://www.soompi.com/forums/index.php?showtopic=301101
I would say download malwarebytes on another computer and run it from a USB drive on the infected computer.

Not sure if this is a case where you would use the combo fix to try to fix it but thats something NPB-XK often suggests.

[Exquoise]

You have a ton of spyware, that antivirus thing is spyware/virus.

You can try Reflow's summary http://www.soompi.com/forums/index.php?showtopic=301101
I would say download malwarebytes on another computer and run it from a USB drive on the infected computer.

Not sure if this is a case where you would use the combo fix to try to fix it but thats something NPB-XK often suggests.

I don't know how to download the malwarebytes on one computer and to run it from a USB drive onto the infected computer...can i do that on a macbook??

[I Cook With A Flashlight]

Not sure if this is a case where you would use the combo fix to try to fix it but thats something NPB-XK often suggests.

Noo, don't use combofix on your own unless you know what you are doing! D:

[awdark]

Noo, don't use combofix on your own unless you know what you are doing! D:

haha good advice, I think the interface is scary enough to deter most people from using it though..


Yeah, a mac should be able to download the file and copy it to the usb drive. You don't need to run it, just transfer.

[I Cook With A Flashlight]

haha good advice, I think the interface is scary enough to deter most people from using it though..

Heck yea man... The sudden beeping after opening the program made me crap bricks the first time I used it x(

[NPB-XK]

Just like awdark said, you can transfer files from macbook...

I can resend the link...
Download:
http://download.cnet.com/Malwarebytes-Anti...4-10804572.html
Transfer, install, update and scan and delete all what it has found.

Download this too:
http://download.cnet.com/Trend-Micro-Hijac...4-10227353.html
Transfer, install, scan with log file and save in in txt and transfer back to your other computer with internet and send me in PM the whole log.

By then I'll tell you if you can use combofix or not... hahaha.
Just to make sure for example if the infection isn't corrupting the "shell", winlogon and stuff like that in a way that combofix would kill them no mercy.

Heck yea man... The sudden beeping after opening the program made me crap bricks the first time I used it x(

HAHAHA... The tool scarier than infections...

[Exquoise]

Just like awdark said, you can transfer files from macbook...

I can resend the link...
Download:
http://download.cnet.com/Malwarebytes-Anti...4-10804572.html
Transfer, install, update and scan and delete all what it has found.

Download this too:
http://download.cnet.com/Trend-Micro-Hijac...4-10227353.html
Transfer, install, scan with log file and save in in txt and transfer back to your other computer with internet and send me in PM the whole log.

By then I'll tell you if you can use combofix or not... hahaha.
Just to make sure for example if the infection isn't corrupting the "shell", winlogon and stuff like that in a way that combofix would kill them no mercy.



HAHAHA... The tool scarier than infections...

Sorry if this is stupid...but I cannot go on the internet with the other computer because it's restricted. I tried going on safe mode with internet connection (it said Safe mode with networking, so i'm assuming it was that) but it still didn't work.
and sorry if this is a stupid question but when you say usb drive, do you mean those little usb plugs you keep your data in? Can i put these softwares into that? And plug it into the infected computer? lol

SORRY =( so bad with computers

[I Cook With A Flashlight]

Sorry if this is stupid...but I cannot go on the internet with the other computer because it's restricted. I tried going on safe mode with internet connection (it said Safe mode with networking, so i'm assuming it was that) but it still didn't work.
and sorry if this is a stupid question but when you say usb drive, do you mean those little usb plugs you keep your data in? Can i put these softwares into that? And plug it into the infected computer? lol

SORRY =( so bad with computers

Yes, USB drive, the thing where you can store files for on the go. Download the software to your desktop or w/e and just open your USB and drag and drop. Then you can go take it to your infected computer.

[Danni3]

her computer sounds heavily infected with malware =/

try using the above methods but last resort would be to reformat

no antimalware/spyware/virus can detect and destroy every virus on that computer, even if you manage to get some protection software running theres still a likelyhood that there will still be malware on that computer, the best bet would be back up what you need the most and reformat the computer

[bgirlxstylistic]

OH OH OH!
first off, do NOT buy it!
i just got the same virus as you like 3 weeks ago or so.
and i found out it was some type of worm, i forgot what it was called
but System Security 2009 is a fraud, wishing to get people to pay for something that's not even real.

what this did was give me the same background every time i started my computer.
it seems like it already infected your whole computer (just like mine, i couldn't even open anything, even internet)
if you have a USB memory stick or any hardware, i'd advise you to save all your important stuff.
because the only option you have is, to reformat your whole comp. (find your disk for your comp, & erase everything)
thats what i did, & everything worked perfectly.

good luck!

[I Cook With A Flashlight]

Wow... You guys quit too easily. Just let NPB do this thing. He can fix it!
This infection isn't even as bad as say... a virut infection.

[NPB-XK]

Yes do as Flashlight says.

Hmmm I'd need the computer with me to do all the manual fixing... But since it's not possible, here is what could work, in enough details:
I need her to use at least the malwarebytes to reduce the big infection.
And also, the infection has messed up her connection stuff, I'd want her to download (along with malwarebytes) winsock... Just transfer both to the infected computer... after using malwarebytes to scan and destroy major infections, she'd have to use winsock, download it here:
http://www.snapfiles.com/get/winsockxpfix.html

3 stars for that... but it should be enough with the fix option...
After the internet gets back, that's easier for her to continue with the rest from that computer (downloading hijackthis to scan and save log file and send it to me for analysis) and then see if combofix will be needed for further analysis.

Even after re-format, a lot of people gets re-infected quickly without knowing (and some others know it haha)... So keep it for the last option, really. Formatting is not an expert advice unless we have enough look at the computer and registry to suggest it.

If too complicated, have someone who's knowledgeable in computer to follow my steps hahaha...