[tempuraicecream]

well, how do u deal with them, is my question?

[xellekimx]

Since I worked retail (The Limited and Bath and Body Works), I never had to personally deal with a bad customer. Whatever problems they had, I sent them off to the manager. Haha ;]

[AsOne]

I work as a cash register at Safeway (woolworths) in Australia, and so far I haven't had any troubles with customers. *Thank god, Love u heaps ^^*.

When dealing with customers, I guess you should listen to them and see what their having troubles with. Iif you can't solve it, ask for the supervisor or manager who is on and let them deal with it. Usually for me there are a few hiccups where customers have been waiting because of the stupid receipt machine and they have to wait for a long time. So i keep apologising and they seem more sympathetic towards you. haha Plus sometimes i have a knack for bowing towards them. Maybe i'm so use to it with family and relatives that i just bow to strangers. I think they like it haha.

[BloodPrincessShiroto]

I dealt with alot of them so what i'd do is say i'm going to call a manager, i'd call a manager and then walk back over to my department so they wouldn't know it was me. I would also take my name tag off.

[chdairkld]

I deal with some bad ones. I try to be nice and talk to them and explain whatever it is they are mad about but if they ever start getting really irritated then the manager is the best call.

[KimSamSoon's craziie fan]

One of my customer, he's really picky and annoying. All of my co-workers avoid him, so yesterday I have to take him in, I see nothing wrong with his clothes, but he keeps complaining about the clothes. Beleive me everytime he goes to our store, he has something to complain about. He likes to shout out to some pp (the impolited way) such as you guys are s%ck, do I talk to a a$$hole... Yesterday, I just ignore his words, and when he left I say have a nice day, he was like "I talk to the wall".

[mojobobo]

I used to work in a bank...and we had to meet customers at the dorr and ask them if they needed any help..i tell you..it's a horrible thing if the customers give you hell..aish..too much for me to explain..but usually..i'll just smile it off or just sound more polite so i don't piss them off...if they are hostile, i'll just tell them what they need to know then i'll go away and help other customers..if it gets too bad..ahha..i'll run and hide in the backroom and let the expericenced ladies handle it..hehe..not good..but yeah...i try not to do tt too often!

[mrshyunbin]

these two kids ordered burgers with cheese and my co-worker overcharged ONE cheese which is 49 cents after they got there food they left. Then 30 minutes later we get a call and there DAD is screaming about how we overcharged his kids and how in HIS COUNTRY where he came from that kinda mistake doesnt happen and he just continues to scream about it on the phone saying stuff about great his countryis and how bad the owners place of orgin.must be....jeez his kids are in h/s cant they speak for themself instead of telling there dad-.-;; it was a simple mistake. *sighs*

[ohmyshawty]

new here, came across this topic. horror story, got one today. i work at a RV resort (its sorta like a hotel but for RVs, we have cottages also). anyways, this lady came up to me in the front office and complain that the couple who rented the space next to her has the front wheel of their house car cross over to her "space". but we came out n look at it, its just barely scratching the property line, she kept on like screaming at me, and i told her i couldnt do anything about it, cuz the ppl next to her space were away. when you deal w/ like stupid customers, first use patience, once it wear thin, i guess depending on the person, diff ppl deal w/ it differently.

[Emyli]

i have not had horror customers so far
however, i met my first thief today
and she was the most unlikely person
because she was also paying for a huge item

this (welthy looking) white lady came in and bought a huge vera bradley bag ($70+) for someone
as she was leaving she knocked over her bag
and we discovered that she tried to steal a vera bradley wallet (worth $30) because it spilt out of her bag with the rest of the stuff with the price tag still on (plus the one on display in that color was no longer there)
she blushed red and look so gulity
we ended up calling security on her

i don't understand why she stole that wallet
it was obvious that she could have paid for it since she paid for something even more expensive

[Hisaki]

these two kids ordered burgers with cheese and my co-worker overcharged ONE cheese which is 49 cents after they got there food they left. Then 30 minutes later we get a call and there DAD is screaming about how we overcharged his kids and how in HIS COUNTRY where he came from that kinda mistake doesnt happen and he just continues to scream about it on the phone saying stuff about great his countryis and how bad the owners place of orgin.must be....jeez his kids are in h/s cant they speak for themself instead of telling there dad-.-;; it was a simple mistake. *sighs*

XD that is so sad @__@ *patpats and gives a mochi ice cream* ^^

[ITS VIVIAN! =D]

I work as a cashier at Longs Drugs. it took me a while to get used to the work environment, and the best thing to do is listen to the customer's problems and try to solve it (w/o getting all pissed off ..etc) yeah..but at times, there would be those messed up customers who treats you like crap...but when that happens, i let the manager deal with them. so overall, the best advice is smile, and give the customer a good image of you..taht way it makes them feel welcome, and you feel like you accomplish your goal today! wee haha...

.....now wheres my paycheck?

[MaryMagdalin]

er well when i did business internship at the tech museum IMAX theater....
i was making popcorn... - _-;;
and the girl said something like is there sugar in there?
and in my head i was thinking WTF sugar? in POPCORN?
does it look like i douse sugar on popcorn?
and it must have shown on my face cuz she was like

"don`t give me that face what the hell is that face."


WTFFFFFFFFFFFF?!
womannnn. hahahahh

anyway i wa sslike " wel you said....SUGAR.....i didn`t know what you were talking about"
and she was like "whatever"
i stuck my middle finger at her when she went in
lol

[rosa]

^ ahahaha. That's funny.

I had this really REALLY pms`d women who came into the store, and she just started yelling up a storm. My manager heard and came out to see what was wrong, and I just slipped into the back of the store =D

[Echoe]

I work at a deli, and let me tell you, it's a place where the customers from Satan's Hellfire come into gather. I'm so not kidding.

Customer from Hell #1
This was recent. This one chick who works @ Bally's ordered a crapload of food and when she came in to pick it up. She was confusing me with all her crap, saying "Oh, ring me up separately ring that up separately yada yada yada" and I charged a dollar sixty more by accident. She was complaining how I overcharged her and I said "There's nothing I can do about it. We'll call the manager." And this chick was talking on her cell phone with her friend and goes "Stephanie, I can't do anything about it because this cashier is giving me a F*CKING attitude." And I just go "Attitude?" and laughed.

Customer from Hell #2
This bimbo calls the deli and asks how the lottery works. I tell her I don't know, you have to come down to the store in order to discuss those things. She asks to talk to the manager. I tell her she isn't here. (Because she really wasn't) And she goes on complaining on how irresponsible the manager is on leaving little kids in the store employed. What a bimbo. Then she asks for my name, and when I wouldn't give it, she called me an a**hole. I called her a b*tch and just hung up on her.

Customer from Hell #3
This bent over lady ready to die in shrivelettes comes up to me and says she won two dollars on a scratch offf. I check it and she really won a dollar. I told her that she won a dollar, and she goes "THAT'S WHAT I SAID NOW GIVE ME MY ONE DOLLAR!" What the hell?

[soukie]

I used to work in a chinese/thai resturant. i was head waitress there. If you work in resturants, you meet all kinds of people and a whole bunch of rude customers. I can point out two incidents that happen.

This one happened to me.
At first, this nice lady calls in and ordered a pick up order. She was from out of town. She was visiting her son who goes to college here. He had told her that it was the best food in town. Well i took her order. And if her son told her it was the best food, then how come she didnt know what kinda food was on the menu? He should of told her waht to order, instead of having me read off the menu. By the time i got done, it was like good 10 mins.
She was going to pick up her order in a hour. And get tthis, the dam lady didnt know where the resturant was. WTF?
I tried to give her directions the best i could .. but how can you if the lady is from out of town?
She ended up being almost 2 hours late for he food. When she arrive, she was pissed at fuk. lmfao. She walked in like the owned the place. I had to ring her up and while she was paying for her food. SHe was getting smart with me.
She was like "The street is called Barid" and she started to spell out the name and write it down.

i was thinking, wtf.. she looked at the wrong address then b/c the address of the resturant is East Main St.

so i said "Excuse me ma' we're located on east main st.

then she was like, I dont understand how you people dont know your own address and you, since you work here.

I couldnt take that so i said "do you want me to go out there and write down the address for you agin then?

Then she got pissed and asked for the manager. i went and got the owner's wife.

But i didnt get in trouble. everyone knew what was going on, i had asked everyone to give the lady directions on the phone.

thats just one of my expericences.

[Strawberry Boba Tea]

I worked at a photo lab, where I developed people's pictures. Throughout my two and half years there, I've had my share of ignorant customers.

Customer #1: An old man comes in and we were half an hour to closing. He walks to the Kodak Picture Maker machine and took one look at the machine and asks for help. My co-worker was cleaning so I helped the customer out. I calmly and nicely explained to him STEP-BY-STEP what to do as the screens and buttons changed on the screen. During that time, he kept talking about his wonderful trip to Hawaii, which was what his pictures were of. I was nice and agreed with him about the places he pointed out on the pictures and I commented and chat with the old man.

Oh gosh this is long. To shorten it up, I'll just say the old man pissed me off when he wasn't understanding what I was explaining to him, saying that I wouldn't charge him for the CD since I had to remake him a new one. He started going on and on about how he didn't want to pay for it. He pissed me off when he decided to say, "You don't even know what you're doing"; I took in a deep breath and answered him angrily and loudly:

Me: LISTEN TO ME. I said, this CD here did NOT work the first time, do you understand that?
Him: (weak nod)
Me: Alright then. This CD did NOT work, so I made you THIS CD. Do you understand that?
Him: Yes.
Me: Okay. Because THIS CD did not work, I made you THIS CD as well. You can keep BOTH CDs and I won't charge you for EITHER CDs. Do you understand that?
Him: (nod)
Me: Okay then. Sheesh!

I just left him there at the counter because I was so pissed off I was about to smack him across the face if I didn't move away.

He comes in the next day and tells my co-worker that I did a "lousy" job. I told my co-worker that he should've told him to come back in and say it to me at 4:00 when I was there.


Customer #2: Two minutes til closing time, this old lady walks up to the Kodak machine. My co-worker and I were sweeping and seeing her come up to the shut-off machine, we decided to be nice and tell her before she starts panicking about why she can't scan her pictures (ignorant things like this happen on a daily basis).

Me: Ma'am. We're sorry, but that machine has shut-down.
Old Lady: Why?
Me: We're leaving in a minute and there won't be anyone here to make price labels for you.
Old Lady: Can't you just turn it back on?
Me: No... we're leaving in a minute and there won't be anyone here to make price labels for you...
Old Lady: Why is it shut off?!
Me: It automatically shuts off.
Old Lady: I don't believe you!
(My co-worker and I stared at each other)
Me: Ma'am, it has an automatic shut-off system at a certain time.
Old Lady: And when was that?
Me: 8:45.
Old Lady: I don't believe you! Automatic shut-off? This is ridiculous. I'm going somewhere else!
Me: I'm sure they're all automatically shut-off 'somewhere else' too.

The old lady leaves and I see her the next day as I walk into my shift. Obviously, all of them were off too.


Customer #3: This Japanese couple walks in and asks where to drop off film that they didn't need in an hour. I told them how and where to drop them off. About three days later, the wife calls to check on her film. I asked for her tracking number and found nothing in our database. I asked her to repeat the number. Still found nothing - no record whatsoever of it.

Two days after the initial call, she calls again. Still, there was no record of it. She was getting frustrated and asked what I meant when I said there were no records of it. I told her it meant the envelope was never checked out nor was it ever checked in. She swore she took the right envelope tracking number.

A week after the second call, as I was helping another customer, the husband storms in and demands to know where his pictures were. I told him and his wife, AGAIN, that there was no record whatsoever of their film having ever been left in our lab and there was nothing I can do about film that has no record. He asks to speak to a manager and I called one for him. They search the entire film drop-off base. Nothing. They check the whole film drop-off data. Nothing.

Several days later, one of my co-workers found the couple's envelope and film. The couple had stuck their envelope back into the slot where all the empty envelopes were contained. Boo~



Was that long or what? Oh, I've got more horror stories but I'll stop here.

[fyren]

Horror or funny story?

The doctor I work with is a 6'1" homosexual black man. It's really a unique environment to see a doctor of that status talk about well being/skin issues/ and trips to Europe with his boyfriend; 'nuff said.


how to relive stress?,

After working, considering I have absolutely nothing in class or meeting with friends, I usually head up to the roof of my apartment.

There I roll a blunt, turn on my ipod, and just stare at the sky for hours. Ironic isn't it?, I mean I look at lungs all day and I am doing the one thing that my whole internship is against. This is the power for you pre-med players, your rewarded very well once your done with MCATS. So stick to it like a full time job..

[Delster]

Oh I've had my share of bad customer experience, but I rant to my sisters/mom then forget about it. The only one I can rememeber right now was at my first job - Orange Julius/Dairy Queen. A man goes to the Dairy Queen side and asks me to recommend something for him; normally, that's not a problem at all for me, but he informs me that his gums are sensitive and thus, he can't have anything cold! What the frigg are you doing at a DAIRY QUEEN when you can't have ice cream?! So I told him so and directed him to a coffee place nearby.

How I deal with lousy customers is to just suck it up and try to resolve the problem - do whatever it is that doesn't harm you or the company and get them out. If things are getting out of hand, get a manager/supervisor