Last Updated: December 31, 2019
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Viki, Inc. ("Rakuten Viki", "We", "Our" and/or "Us") is part of the Rakuten group, which includes the affiliates and subsidiaries of Our parent company Rakuten, Inc., based in Tokyo, Japan. More information about Rakuten is available at https://global.rakuten.com/corp/about/company ("Rakuten Group").
We will collect Personal Information about you from a variety of sources, including information We collect from you directly, information We automatically collect from your use of the Services, and information We collect about you from other sources, described below:
The categories of information that We collect directly from you are:
The categories of information that We collect from your use of the Services are:
This information is controlled by the third-party service or as authorized by you via your privacy settings at the third-party service.
We may receive additional information about you from third party service providers and/or partners, such as demographic data, your activities on and off Our Services through partnerships and Our third party advertisers.
We may use your information to:
We, and Our third-party advertisers, use your Personal Information to serve you with advertisements that may interest you (you can find below more information about Our third-party advertisers);
We use your information to send you promotional messages, newsletters, marketing and other information that may be of interest to you based on your communication preferences. We, and Our third-party business partners, also use your Personal Information, on and off Our Services, to serve you with advertisements of Our Services. From time to time, We, and Our third-party service providers and/or business partners, may also use your information to administrate surveys, questionnaires, sweepstakes, contests, referral programs or other promotional or market research activities or events managed by Us, Rakuten Affiliates and/or Our partners if you consent;
We use your information to contact you to maintain Our Services and to respond and resolve your support requests, questions and issues;
We use your information if We think it is necessary to investigate and prevent security issues and abuse;
In an effort to provide you with the best Services, We may use your information to conduct research for further development of Our Services; and
We share your Personal Information with Our service providers that perform business services and/or operations on Our behalf. For example, We may engage other companies to provide authentication services, provide streaming and content delivery services, perform analytics, send newsletters and marketing emails, administer Our promotions, sweepstakes, contests, and surveys, and support email and messaging services;
We may share your Personal Information with Our business partners to perform business services dependent upon the selected service or plan and/or your request. For example, We may partner with other companies to provide content, and targeted advertising services;
Rakuten, Inc. is Rakuten Viki's parent company. We work closely with Our affiliated businesses and companies that fall under the Rakuten Group family (together, "Rakuten Affiliates"). We may share your data with Rakuten Affiliates for internal business administration purposes within the Rakuten Group.
We may share your Personal Information with these parties where We believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect Our rights or the rights of any third party; and
We permit advertisements to be delivered to you by third party advertisers (also called ad networks or network advertisers). These third party advertisers may use Personal Information (for example, cookies, platform device identifiers, software agents, and IP address), in order to deliver targeted advertisements, measure their effectiveness, and to understand the usage and visitation of Our Services and the other applications and websites tracked by these companies. We do not have access to or control over cookies, platform device identifiers, software agents, or other technologies that they may use. We are not responsible for the privacy practices of third party advertisers. For more information about how the online advertising industry uses information it collects to provide you with tailored advertisement, and to control whether you want to receive those relevant advertisement from Our third-party advertisers, please review the information at the following links: The Network Advertising Initiative; and Your Ad Choices.
Our Services may contain links to other third-party websites. We encourage you to be aware of these other third-party websites and their privacy statements, as We are not responsible for the privacy practices or the content of these third-party sites.
You may in some cases have the option to decline providing Us information. However, your choice to not provide information may impact your use of certain features or Services. Please find below some choices you have over your Personal Information:
You can change information about your account by accessing your Account and modifying the information listed in the "Edit Profile" tab. You are not required to provide any information to Us that is unnecessary to provide the Services;
You can unsubscribe or opt-out of receiving marketing communications from Us by using the "Unsubscribe" link at the bottom of an automatic email or by contacting Us through Our Services. Please note that even if you opt-out of receiving marketing communication, We may continue to send you non-marketing emails and other types of communications, as permitted by law, such as response to your support requests, or Service emails relating to your account; and
Subject to local law, you may have certain rights regarding information that We have collected and that is related to you. We encourage you to contact Us to update or correct your information if it changes or if you believe that any information that We have collected about you is inaccurate.
Please note that We will likely require additional information from you in order to honor your requests.
If you would like to exercise such rights, send Us an email at email@example.com.
As stated above, you may have certain rights in accordance with the applicable local law and limitations, including the right to:
If contacting Us does not resolve your complaint, you have the right to make a complaint to your data protection authority.
Please note that your Personal Information may need to be transferred to, stored and/or processed in countries where data protection and privacy regulations may not offer the same level of protection as in your home country. Please note that We may be transferring, storing and/or processing your Personal Information to the United States, Japan, Singapore, South Korea, Brazil, Netherlands and India. In such cases, We will require the recipient to provide appropriate protection for the Personal Information disclosed to it in compliance with applicable data protection laws.
As part of the Rakuten Group, We rely on the Rakuten Binding Corporate Rules to safeguard international data transfers within the group. The Rakuten Binding Corporate Rules have been approved with the Data Protection Authority of Luxembourg and can be found at: https://corp.rakuten.co.jp/privacy/en/bcr.html.
Additionally, if you are visiting the Services from the EU, We must have a legal basis to process your Personal Information. There are different legal bases that We rely on to use your Personal Information, namely:
The use of your information may be necessary to perform the terms and conditions or other contractual obligations and policies under which We provide Our Services to you. Failure to provide this information may prevent or delay the performance of these contractual obligations;
We will rely on your consent to use:
We use your Personal Information for Our legitimate interests to:
In such circumstances, We put in place robust safeguards to ensure that your privacy is protected and ensure that Our legitimate interests are not overridden by your data protection interests or fundamental rights and freedoms; and
In some cases, We may also have a legal obligation to collect your Personal Information, or may otherwise need your Personal Information to protect your vital interests or those of another person.
Additionally, if you are a California resident, you may:
We may make automated decisions about you based on your Personal Information in the following circumstances:
These types of decisions will not have legal or similar significant effects for you, but you can still contact Us for further information.
We care about the security of your Personal Information. We implement technical and organizational measures to ensure a level of security appropriate to the risk to the Personal Information We process. These measures are aimed at ensuring the on-going integrity and confidentiality of your Personal Information. However, no company can guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of Our physical, technical, or managerial safeguards. We need your help too: it is your responsibility to make sure that your Personal Information is accurate and that your password is unique, secure and not shared with third parties.
We will keep your Personal Information for as long as We have a relationship with you. We will only retain your Personal Information after this time if We are required to do so to comply with the local law, or if there are outstanding claims or complaints that will reasonably require your Personal Information to be retained.
Our Services are not intended for children under the age of 13, or other minimum age for providing consent to data collection under local law. Therefore, We do not knowingly collect Personal Information via Our Services from anyone under 13 (or such other minimum age as may be restricted under local law). If a parent or a guardian believes that Rakuten Viki has in its database the Personal Information of a child under the age of 13, please contact Us at firstname.lastname@example.org.
If you still have questions or concerns regarding the way in which your Personal Information has been used, please feel free to contact Us and Our Data Protection Officer by email at email@example.com or you can also reach Us by physical mail at the following address:
800 Concar Drive, Suite 175,
California 94402, USA.
We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that We have not been able to assist with your complaint or concern, you have the right to make a complaint to your data protection authority. In relation to EU users, your applicable data protection authority is listed at:https://edpb.europa.eu/about-edpb/board/members_en